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Example Flows

Pattern: Common user journeys through Touchpoint.

Product Search to Checkout​

Step-by-Step​

1. Search with Location Context

  • User enters location or system detects
  • Search filtered by delivery zone
  • Only deliverable products shown

2. View Product

  • Real-time availability check
  • Price calculation for user's zone
  • Delivery estimate displayed

3. Add to Cart

  • Cart updates in real-time
  • Pricing recalculated
  • Availability revalidated

4. Checkout

  • Final pricing confirmation
  • Delivery options presented
  • Payment processing

5. Confirmation

  • Order number generated
  • Tracking link provided
  • Email/SMS confirmation sent

Quote Request Flow​

Reorder from History​

Quick reordering from past orders:

1. View Order History

  • Customer accesses past orders
  • Sees full order details
  • Can filter and search

2. Select Order to Reorder

  • Click "Reorder"
  • System checks current availability
  • Checks current pricing

3. Review Changes

  • Shows price changes since original order
  • Shows availability changes
  • Customer can modify

4. Confirm Reorder

  • Creates new engagement
  • Uses updated pricing
  • Allocates current inventory

Standing Order Management​

Recurring order setup:

1. Create Standing Order

  • Customer configures:
    • Products and quantities
    • Delivery frequency
    • Delivery location
    • Payment method

2. Schedule Created

  • System creates recurring schedule
  • Worker generates orders automatically

3. Order Generation

  • Worker creates engagement on schedule
  • Checks availability
  • Calculates current pricing
  • Sends notification to customer

4. Customer Reviews

  • Customer receives notification
  • Can modify before confirmation
  • Can skip this occurrence
  • Can cancel standing order

IP Safety​

This describes:

  • Public: User flow patterns, journey concepts
  • Private (not shown): Specific UI implementations, workflow code

Flows: Designed for real B2B workflows.